From opening an account to withdrawing payments, our support team is always ready to help you with anything on 67zz — in Bangla.
Choose a category to find relevant guides and solutions
The 67zz support team is with you around the clock
For the fastest resolution, use live chat. A Bangladeshi agent will respond in just 1–2 minutes on average.
Now LiveFor complex issues or sending documents, email us. You'll get a detailed response within 6 hours.
support@67zz.bizFor urgent matters, call us directly. Our Bangladeshi team will resolve your issue in your language.
8:00 AM – 12:00 AMIf chat or calls aren't convenient, send us a message. Describe your issue with screenshots or a video.
ActiveFirst-timers on an online gaming platform often have a lot of questions. Will my deposit actually show up in my account? How easy is it to withdraw winnings? What if I forget my password? 67zz built this Help Center to clear up exactly these kinds of doubts.
The 67zz Help Center is more than a basic FAQ page. It's a complete support ecosystem — written guides, video tutorials, live chat, and email support all in one place. Everything is written in plain Bangla, with users from across Bangladesh in mind.
Here's a scenario many users face. It's 11 PM and you've just made a bKash deposit, but the balance isn't showing in your wallet. Calling a bank at that hour isn't an option — and if support is only in English, explaining the problem becomes a challenge in itself. 67zz gets it. That's why our live chat is available in Bangla, 24 hours a day, 7 days a week.
The 67zz Help Center goes beyond troubleshooting — you'll also find game strategies, tips on making the most of bonuses, and advice on keeping your account secure. Our goal is to help new users play with confidence right from the start.
67zz believes that reliable support is the foundation of a great platform. That's why we don't just build games — we care just as much about every user's experience. Your feedback and concerns matter to us, because they're what help us keep getting better.
Register in 30 seconds with your mobile number. Verify the OTP and your account is instantly activated.
Verify your account with a photo of your national ID to increase your withdrawal limit.
Deposit easily via bKash, Nagad, or Rocket. Minimum deposit is just ৳200.
Get a 100% bonus on your first deposit. Use it from your bonus wallet to play games.
Withdraw your winnings directly to mobile banking. Transfers typically arrive within 15 minutes.
Knowing these will help you avoid most issues
Create a password using a mix of letters, numbers, and special characters. Don't reuse it on any other platform.
Enabling SMS OTP or app-based two-factor authentication virtually eliminates the risk of your account being hacked.
Don't log in on free Wi-Fi at cafes or bus stands. Use your personal mobile data instead.
Always send bKash/Nagad deposits to 67zz's official number. Sending to the wrong number may make it difficult to recover your funds.
Save a screenshot of every deposit or withdrawal. It'll help resolve any issues quickly.
Keep 67zz app notifications turned on to instantly receive deposit confirmations, winning updates, and bonus offers.
Payment issues are the most common queries at the 67zz Help Center. Most of the time, the problem is minor and easy to fix. Below are the common causes and solutions.
Deposit Made but Not Showing in Wallet: Bank network delays can sometimes add 2–5 minutes. If it takes longer than 15 minutes, contact us on live chat with your transaction ID.
Withdrawal Request Pending: Some withdrawals are reviewed manually, especially for larger amounts. This usually takes 15–30 minutes. If it's been over an hour, please contact support.
Deposit Limit Reached: 67zz supports responsible gaming with daily and weekly spending limits. To request a limit increase, apply through your account settings.
Money Sent to the Wrong Account: Contact support right away and provide all transaction details. 67zz will work to resolve the issue as quickly as possible.
Getting locked out of your account can be frustrating, but in most cases on 67zz, you can sort it out on your own.
Forgot Your Password: Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
Account locked: Five consecutive incorrect password attempts will temporarily lock your account. Wait 30 minutes and try again, or contact support.
Want to change your mobile number: For security reasons, this change can't be made directly. Submit a request to support with your ID — it'll be processed within 24 hours.
Account Suspended: If suspicious activity is detected, 67zz will temporarily suspend your account. You'll be notified by email, and support can help you resolve the issue.
Answers to the most frequently asked questions at the 67zz Help Center